Refund policy

At selfhears.com, we stand by our products 110%. That is why we offer a 1-year warranty on all orders at absolutely no cost. On top of that, if you wish to return your hearing aids or receive a refund, you can do so for up to 120 days after purchase—no questions asked!

SECTION 1 – APPLICABILITY

This Return Policy applies to all customers in the countries, states, and regions where we deliver our products.

  • All products purchased from the Selfhears website are eligible for return under certain conditions.
  • If you receive a damaged product, you may also return it under specific conditions.

⚠️ Please Note: Make sure you understand our return policy and ensure all criteria are met before sending any items back.

SECTION 2 – TIME LIMIT

Purchases made on our website may be returned for a refund or exchange within 120 days from the date of delivery.

  • After 120 days from delivery: We are strictly unable to offer any refunds or exchanges. No exceptions will be made.

SECTION 3 – HOW TO INITIATE A RETURN

To initiate a return, the following conditions must be met:

  • Contact Customer Support: Email us at admin@selfhears.com to start the return procedure.
  • Proof of Purchase: The item must have been bought directly from our website; we require your order number as proof.
  • Condition of Item: The product must be complete with all original accessories, in the same condition you received it, and in its original packaging without any damage.
  • Return Timeline: The return request must be initiated within 120 days of receiving the product.
  • Return Shipping: Return the product to the exact address specified by our customer support. Do not send it to the address listed on the product packaging.

ℹ️ Shipping Note: Buyers are responsible for return shipping costs and handling charges. We strongly recommend using a delivery service that insures the value of the goods and packaging the product securely.

Once your returned product is received and inspected, we will email you to confirm receipt and notify you whether your refund or exchange has been approved.

SECTION 4 – DAMAGES AND ISSUES

Please inspect your order immediately upon reception.

  • Contact admin@selfhears.com right away if the item is defective, damaged, or incorrect.
  • We may request photographic evidence of the issue.
  • After verification, we will ship a replacement within 3–5 business days.

SECTION 5 – WARRANTY POLICY

Our devices come with a comprehensive 12-month warranty.

  • Defective on Arrival: If your product does not function correctly or is broken upon arrival, we will send a replacement 100% free.
  • Replacement Limit: This warranty covers a maximum of 3 replacements within one year from the delivery date.
  • Exclusions: The warranty does not cover physical damage resulting from misuse or accidents.
  • Store Credit Option: After two replacements, you may choose to receive store credit instead of a third replacement.

👉 Fast Track: The fastest way to claim a replacement is by messaging us on our Facebook page: https://www.facebook.com/selfhears (please ensure this reflects your live page).

Selfhears™ Refund Policy

SECTION 1 – OVERVIEW

This Refund Policy informs our customers about how refunds are processed for products purchased from Selfhears™.

SECTION 2 – CONDITIONS OF REFUND

Refunds are exclusively available for products purchased directly from the Selfhears website under the following scenarios:

Scenario Refund Policy Details
Product Never Arrived If you have not received your product 120 days after placing your order, you will receive a full refund.
Refund Instead of Replacement You may request a refund instead of a replacement or store credit.
Cancellation Within 12 Hours Refunds requested within the first 12 hours of placing the order will be processed within 3–5 days.
Refund After Return If you initiate a return within 120 days of delivery and want a full refund, you will receive 100% of the product cost.
Received Damaged Item Full refunds are available if the product was received damaged upon arrival.
During Warranty Period If a product defect occurs within 12 months, refunds are only possible if we are unable to repair or replace the product.

SECTION 3 – REFUND PROCESS

Once your refund request is received and approved:

  • Please allow 3–5 business days for processing.
  • Refunds will be automatically credited back to your original method of payment.

SECTION 4 – CONTACT US

For inquiries, assistance, or to start a claim, please contact us at:

📧 admin@selfhears.com